FAQs

Frequently Asked Questions

Our production facility uses dairy, nuts, and flour.
Any person with gluten, nuts, and dairy allergy should not consume any of our products.
Refund and Return Policy
If for any reason you are not satisfied with the quality of the product or items might be missing from your order, please save the original product, packaging and all accompanying paperwork with a detailed description and photograph(s) evidencing your dissatisfaction, for assistance with replacement or exchange.
We will reship the items or replace it with another of equal or greater value. Due to the perishable nature of our products, all claims submitted without proper support will not be eligible for reshipment. Refunds are not offered.
Abu Afif Sweets is not responsible for failed deliveries when:

  1. You provide an incorrect address,
  2. Your recipient is out of town or not available
  3. You do not provide a correct or new delivery address within 24 hours.
    Shipments that are returned or require rerouting will be subject to additional charges.

The flour used is the traditional way of conserving the manna and keeping the pieces separated. The flour can be used if it is sifted properly.

Abu Afif Sweets is currently not opening any small business accounts. For more information on wholesale, please contact us on abuafif@abuafif.com.

Currently Abu Afif Sweets is not providing any franchise opportunities

After confirming your order, you will receive an email containing a tracking number which you can use on www.logistics.dhl/lb-en/home/tracking.html for international orders. For Lebanon, you can use: www.aramex.com/track/shipments For Iraq Please contact El Ryan's customer service number on 80010808 (toll-free) or 07828888828. For any reason you did not receive your tracking number on the provided email please feel free to contact us on esales@abuafif.com.
Cash on delivery. We accept Iraqi dinar or US dollars. In case you choose to pay with IQD, the exchange rate of that day will be applied.
You may expect to have your order delivered from 3-5 business days.
We use DHL Express Service to be delivered on your doorstep on all International destinations. For Lebanon we use Aramex.
As soon as an order is confirmed you will receive an email containing details about your purchase.
There are no weight restrictions except in Europe, the weight limit is set for 5 KG Gross weight. If you want to order more we advise splitting your order into 5 KG increments, considering the Gross weight of products chosen that is available in the description of each item.
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