AbuAfif.com

Last Updated: [12/12/2025]

AbuAfif.com (“Abu Afif Sweets”, “we”, “us”, or “our”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or interact with our services.
This policy follows standard international practices while respecting applicable rules and commercial regulations in Iraq.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

Provided voluntarily when you create an account, place an order, or contact us:

Name
Phone number
Email address
Shipping and billing addresses
Payment details (processed securely via third-party payment gateways; we do NOT store card data)

b. Technical & Usage Information

Automatically collected when you browse the site:

IP address
Device information
Browser type
Pages visited
Cookies and tracking data

c. Order & Transaction Information

Products purchased
Delivery details
Communication related to your order

We collect this information to process orders, ensure secure transactions, and improve user experience.

2. How We Use Your Information

We use your information for the following purposes:

To process and deliver your orders
To verify your identity and prevent fraud
To contact you regarding orders, updates, or customer service
To personalize your shopping experience
To improve website performance and optimize our services
To comply with Iraqi commercial, tax, and consumer protection rules
To send promotional messages only with your consent
(You may unsubscribe anytime)

3. Sharing Your Information

We do NOT sell or trade your personal information.
We may share your data only with:

a. Service Providers

Delivery companies (e.g., DHL, local couriers)
Payment processors
IT & website hosting providers
Customer support tools

They only receive the information necessary to perform their services.

b. Legal Requirements

We may disclose information if required by:

Iraqi law
Government authorities
Law enforcement agencies

Only when such disclosure is legally justified.

4. Cookies & Tracking Technologies

AbuAfif.com uses cookies to improve your browsing experience.
Cookies help us:

Remember your cart
Personalize content
Analyze website traffic
Improve loading speed

You may disable cookies from your browser settings, but parts of the website may not function properly.

5. Data Storage & Security

We take appropriate technical and organizational security measures to protect your data from:

Unauthorized access
Loss
Misuse
Modification

Your personal information is stored securely on servers protected by modern security technologies.
Payment information is encrypted and handled only by certified payment providers.

6. Data Retention

We keep your information only as long as necessary for:

Order processing
Customer service
Legal and tax obligations in Iraq

You may request deletion of your account or data unless we are legally required to keep certain records.

7. Your Rights

Depending on Iraqi regulations and international best practices, you may:

Request access to your personal information
Request correction of inaccurate data
Request deletion (where legally allowed)
Request a copy of your stored data
Withdraw consent for marketing communications

To exercise your rights, email us at:
support@abuafif.com

8. International Transfers

If your data is processed outside Iraq (e.g., through international service providers), we ensure that your information receives adequate protection in line with standard international data-handling practices.

9. Third-Party Links

AbuAfif.com may contain links to external websites.
We are not responsible for their privacy practices.
We encourage you to read their privacy policies separately.

10. Updates to This Privacy Policy

We may update this policy to reflect:

Changes in Iraqi regulations
Improvements to our services
Security updates

Any updates will be posted on this page with a new “Last Updated” date.

Terms & Conditions

Welcome to Abu Afif Sweets. By accessing our website and placing an order, you agree to the following Terms & Conditions. Please read them carefully before completing your purchase.

1. Orders & Acceptance

All orders placed through our website are subject to acceptance and availability. We reserve the right to refuse or cancel any order at our discretion.

2. Pricing & Currency

All prices are displayed in the currency shown on the website at the time of purchase. Any currency conversion rates, bank fees, or charges applied by payment providers are outside of our control.

3. Shipping & Delivery

Delivery times provided at checkout are estimates only. Abu Afif Sweets is not responsible for delays caused by courier services, customs inspections, weather conditions, regulatory procedures, or other circumstances beyond our control.

Customers are responsible for providing accurate and complete shipping information. Abu Afif Sweets is not liable for delivery failures, delays, or additional charges resulting from incorrect or incomplete addresses.

4. Customs Duties, Taxes & Import Fees

For international orders, customs duties, taxes, import fees, or other charges may be applied by the destination country’s customs authorities upon arrival. These charges are not included in the product price or shipping cost and are not controlled or collected by Abu Afif Sweets.

All international shipments are sent through official and fully declared shipping channels. Import regulations and fees vary by country and may change without notice; therefore, we are unable to estimate or guarantee the amount of any customs charges in advance.

Any customs duties, taxes, or import fees assessed are the sole responsibility of the recipient. Fees paid to customs authorities or courier companies are non-refundable.

5. Customs Refusal, Return to Sender & Abandoned Shipments

If a shipment is refused, returned, delayed, or abandoned due to unpaid duties, customs regulations, or failure by the recipient to provide required documentation, the order will not be eligible for a refund. Any return shipping, storage, or disposal costs will be the responsibility of the customer.

6. Food Products, Storage & Shelf Life

All products are food items and are shipped fresh with valid shelf life at the time of dispatch. Storage conditions, temperature exposure, handling, and consumption after delivery are beyond our control and are the responsibility of the recipient.

7. Returns & Exchanges

Due to the nature of food products, all sales are final. We do not accept returns or exchanges on food items, except in cases where the wrong item was shipped or the product arrived damaged.

8. Damaged, Missing, or Incorrect Orders

Any claims for damaged, missing, or incorrect items must be reported within 48 hours of delivery. Claims must include clear photos of the product, packaging, and shipping label. Claims submitted after this period may not be accepted.

9. Limitation of Liability

Abu Afif Sweets’ liability, if any, shall be limited to the value of the products purchased. We shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services.

10. Force Majeure

Abu Afif Sweets shall not be liable for any failure or delay in performance resulting from events beyond reasonable control, including but not limited to natural disasters, government actions, strikes, transportation disruptions, or customs delays.

11. Governing Law & Jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of Iraq. Any disputes arising from or related to these terms shall be subject to the exclusive jurisdiction of the competent courts of Iraq.

12. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time. Changes will take effect once posted on the website.

If you have questions about this Privacy Policy or how we handle your data, please contact us:

Privacy Policy, Terms & Conditions